Terms and Conditions
These Terms and Conditions describe the rules that govern your use of GQBet. We set out how we and our players relate to each other, what is expected from accounts and activity on the site, and how we handle promotions, payments and disputes. By registering or using our services you agree to follow these rules and any specific conditions published with offers or payment methods.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a valid email address and unique password, and do not share login credentials. We may ask you to verify your identity by providing ID and proof of address before allowing withdrawals or when we detect unusual activity. Accounts found to be shared, used fraudulently, or associated with chargebacks or multi-accounting may be suspended and funds held pending investigation.
Eligibility requirements
Only eligible users may create accounts. You must meet the minimum legal age required to gamble in your jurisdiction and comply with any local restrictions that apply to online gambling. We operate under a Curaçao e-gaming licence and accept players from jurisdictions where participation is permitted. If you are located in a restricted territory you may not be able to register or use our services.
Acceptable platform use
Use the platform fairly and only for lawful purposes. Prohibited behaviour includes collusion, use of bots or automated tools, bonus abuse, chargebacks, and attempting to manipulate game outcomes. We reserve the right to void bets, confiscate winnings, or close accounts where abuse or manipulation is suspected. Report security issues or platform bugs to [email protected].
General bonus and promotion rules
Promotions are subject to their specific terms and these general conditions. Welcome bonuses and other offers require qualifying deposits and may carry wagering requirements, maximum bet limits, game restrictions and expiration periods. As an example, some promotions require a minimum deposit of €20 and carry a 35x wagering requirement on bonus funds, with a maximum permitted bet while wagering set by the promotion. Certain payment methods may be excluded from offer eligibility. We may cancel or reclaim bonuses and winnings if we suspect abuse or irregular play.
Deposits and withdrawals
Verification and processing
Deposits are typically processed instantly, and several payment options including cryptocurrencies are supported. Withdrawals are subject to verification and AML checks. Payouts may be processed once KYC is completed; processing times can vary and may take from a few hours up to a couple of days depending on review volumes. High-value or VIP withdrawals may follow different procedures.
Limits and fees
Minimum deposit levels and withdrawal limits are displayed in the cashier and may vary by method and account status. We do not generally charge internal fees, though third-party or network fees can apply. You may set personal deposit limits in your account to help manage play.
Dispute resolution
If you have a dispute, contact our support team via live chat or [email protected] and provide relevant details. We aim to respond promptly and resolve issues fairly. If we cannot reach agreement, we will follow the procedures set out in these terms and any applicable licensing conditions, and may request additional documentation to determine the correct outcome.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, communicated to active account holders. Continued use of the platform after changes have been published constitutes acceptance of the updated terms.