User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use GQBet services. We are committed to respecting your privacy and to handling your data responsibly. This page describes the types of data we may collect, how we use it, the protections we apply, and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact us, we collect personal information you provide, such as name, email address, date of birth, contact details and identity documents when required for verification. We also collect account credentials and preferences you set in your profile.
Technical data
We automatically gather technical information needed to operate the service, including device type, browser, IP address, language settings, device identifiers and usage data. This information helps us deliver a stable, secure experience across desktop and mobile browsers.
Transactional data
We record transaction details related to deposits, withdrawals and wagers, plus records of bonuses or promotions you claim. Payment method details are processed for settlement and fraud prevention; sensitive payment data may be handled by third-party payment processors and is not retained by us in raw form.
How we use information
We use your information to operate and improve our services, including account management, processing payments, verifying identity, preventing fraud and addressing disputes. We may use contact details to send important service messages and to respond to support requests. With your consent, we may send marketing communications and promotions, which you can opt out of at any time.
Data protection practices
We apply technical and organizational measures to protect data against unauthorized access, loss or misuse. These measures include encryption in transit, access controls for staff, regular security reviews and processes for responding to incidents. Access to personal data is limited to personnel who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site performance and personalise content. Some cookies are essential for the service to operate, while others support analytics and marketing. You can manage or disable non-essential cookies through your browser settings, though doing so may affect some features.
User rights
You have rights to request access to the personal data we hold about you, request correction of inaccurate information, and request deletion where applicable. You may also object to certain processing activities and withdraw marketing consent. We will review and respond to requests in accordance with applicable processes.
Access, correction and deletion
To request access, correction or deletion of your data, contact our support team at [email protected]. Provide enough detail to help us locate your account. We will verify your identity before processing sensitive requests to protect your account.
Information sharing and third parties
We share information with service providers who perform functions on our behalf, such as payment processors, identity-verification services and hosting providers. We may also disclose data in response to legal requests or to protect against fraud and abuse. Aggregated or anonymized data may be used for analytics and product improvements.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, when appropriate, we will provide notice through the account interface or by email. Continued use of our services after changes indicates acceptance of the updated policy.